Why Airlines Need Competition
The flight keeps a digital dominance for intra-Caribbean flights, plus it shows.Â Once they canceled a journey considering “technical reasons”. Most people realised that the genuine reason ended up being economic climate as flight ended up being poorly booked. No apology, aside from compensation. Another time we almost missed a flight given that it left half an hour early. Since I just had hand luggage it had been therefore convenient to kick me out. On numerous events my luggage ended up being lost plus many cases I’d to attend the airport myself. Another time I happened to be refused boarding although I’d a confirmed reservation although I could show the itinerary printed by a travel agent.
These days I was on a journey to St Maarten. While in transit in Antigua I was provided a boarding pass for a belated mid-day flight, while I remembered having scheduled a 5 hours earlier early morning trip. Â Initially the check-in broker said the trip ended up being full, but later it showed up there was clearly a free of charge chair. The Antigua supervisor on duty, just wished to place me from the previous flight without a penalty if I could offer proof that we booked the earlier trip. She additionally acknowledged so it might have happened that the booking ended up being altered as the earlier trip ended up being complete and admitted so it would have been irrational to reserve a flight with a 6 hour transit time. Just by paying a penalty I became allowed regarding the earlier in the day flight. However that flight would not depart because of engine problems. Â
Again and again the flight was delayed with successive notices that trip would keep by 50 percent an hour. As soon as we had been known as directly into go directly to the gate we were asked to wait in an assembly range. We all needed to stand for 20 mins.Â Upon arrival in St Maarten after waiting 40 moments for my bag it was not indeed there. There is no broker to manage luggage issues; various other representatives stated there was no body fromthe flight around and I also would most readily useful go to the admission workplace. They consequently referred us to the (only) check-in agent. After waiting in line for individuals to check in an email was made on a minuscule sheet of paper. After arrival of the later trip I labeled as each of their numbers in St Maarten; nothing of the mobile phones had been answered. Later on, once I took a taxi to your airport, I was informed that happens when they’ve been busy with an incoming or departing journey. After spending time talking to people which missed their international routes because their particular Liat flight came in late -they were awaiting hours without any care-, I finally got my luggage at 4:45 pm. My afternoon was destroyed.
On the return travel there was clearly just an hour or so wait but once more: no baggage. Two days later on I finally got it.
The mindset of the staff is generally friendly, but you can find exclusions that I would personally maybe not call rude, but are plainly not thinking about supplying Â reasonable solution with their customers. Perhaps they’ve been instructed by their particular management in order to prevent free services at any cost.
After their particular just major rival dropped down,they considerably enhanced their rates. A While ago, they hired all pilots of a tiny competing airline -all in the same time-, driving that flight virtually away from business.Â Because sad as it’s, there is no alternative for Intra-Caribbean travel, except the watercraft, which -at times- is faster as well as in the north Caribbean in which a number of tiny local airlines are active.
Tourists showing up when you look at the Caribbean with intercontinental flights usually have 2 no-cost baggages. As this flight will not be involved in checking right through to final location anymore (there appear to be no plans any longer with other air companies to issue intercontinental seats including theirs), people need check-in once more. And acquire presented with significant luggage costs that are never waived as far as I have observed.
From the good side,they provide comprehensive Intra-Caribbean routes for the whole area which are absolutely essential. The moral of the article: be mindful whenever you fly on roads ruled by one airline just. Having less competitors is certainly not advantageous to their commercial and website mindset.
James Post relocated to Grenada after a vocation inside high tech electronics business into the Netherlands, in which he was known as the “Ultimate Frequent Flyer”. In 2000 he felt it absolutely was time for a big change and relocated to the Caribbean to realize their fantasy: to build a little, lasting resort (http://www.paradisebayresort.net).
More Southwest Airlines Articles